The Long Term Care Ombudsman program is a federally funded program that protects the rights of all people in nursing homes and rest homes. Specially trained volunteers and staff visit each nursing facility and rest home in the City of Boston on a regular basis and meet with residents and their families. Ombudsmen work with residents on quality of life issues such as timely response by nursing facility staff to requests for assistance, facility cleanliness and meals. While Ombudsmen do not directly respond to clinical care issues, they may refer questions of this type to the Department of Public Health.
Ombudsmen also contribute to the Department of Public Health inspections that are completed on every long-term care facility.
For more information about individual facilities and see the results of these inspections and resident satisfaction surveys, click here: http://webapps.ehs.state.ma.us/nursehome/